Customer Service Representatives
| Job Title: Customer Service Representatives Location: Dublin (perlico Telecom) Job Status: Permanent Description: Perlico Communications Ltd is a dynamic, market-leading provider of fixed line Telecom and Broadband services to thousands of business and residential customers across Ireland. Perlico’s strategic positioning is to provide “Great Service” and “Great Savings” to the marketplace. This is achieved through a highly efficient direct sales and marketing model to acquire new customers, combined with a best-in-class, approach to the servicing and retention of existing customers. Perlico''s on-going success is driven by a group of ambitious, highly talented people who are focused on achieving both personal and company goals and who wish to join in a real Irish success story. Accordingly, Perlico now intends to appoint Customer Service Representatives who can display a real passion for customer service and who can work as part of an energetic team in the consistent delivery of our “Great Service” vision to Perlico customers. Main Responsibilities: Dealing with customer enquiries by telephone and email etc. in a friendly, responsive and efficient manner. Consistent customer focus to ensure that absolute ownership is assumed during every customer contact. Ensure that the highest levels of quality and honesty are maintained through adherence to agreed processes and SLA’s. Proactively seek ways to improve both your own and your teams standards of customer service delivery. Active engagement in your approach to ongoing learning to ensure that you are sufficiently knowledgeable to excel in the role. Participate as an enthusiastic and supporting member of a highly focused customer service team. Person Specification and Core Competencies: A real passion for Customer Service. At least 1 year experience in a Customer Service role. Fluency in the English language. Excellent telephone manner and communication skills. Good computer and keyboard skills. Availability to work shifts. A positive approach to team work within a busy customer focused environment APPLY |