Network Control Centre Engineer - Dublin – 0700604
Description Western Union, one of the world's leading money transfer companies, helps businesses and consumers to send and receive money by transferring their funds within minutes among 271 000 locations in 200 countries. As part of our aggressive growth plans over the next five years we are seeking to grow our Irish business and have an exciting career opportunity for a Network Control Centre Engineer, based in Dublin, Ireland.
In this challenging role, based within the Regional Operating Centre (ROC), as the Network Control Centre Engineer, you would benefit from working in a fun dynamic team in an extremely international environment. You would provide support across the whole EMEA region and have regular interaction with your counterparts in Costa Rica and Australia.
With this team you will be responsible for the maintenance of the WU transaction software network and telecoms based within our agent (Western Union service providers) locations, and, for the monitoring of Western Union Financial Services International’s regional worldwide network.
Within this role you will be responsible for: Supporting Agents in French and English Monitoring network performance Interacting with Agent Partners and providing assistance to CSC operations in area of problem recognition and analysis Providing technical support on customer network issues Troubleshooting of hardware and software products Qualifications We are looking for an excellent candidate with high potential for development and a proven ability to demonstrate: Fluency in English and French (other languages would be highly desirable) 1-3 years experience in a technical user support call centre environment Basic operational knowledge of Cisco networking Good understanding of today’s technology standards (PC-level, software, telecom, network systems) Sound knowledge of the complete Windows suite 3.1/9x/2000/NT/XP/ME Sound knowledge of telecommunications and PC installations (usage, configuration, installation) A good knowledge of SQL queries and server would be highly desirable Bachelor’s Degree in Computer Science or Electrical Engineering or equivalent job experience Excellent customer service mindset Strong communication skills and knowledge of analytical and problem solving techniques are required In return for your energy enthusiasm and commitment, Western Union offers career growth, competitive salaries and excellent benefits, a vibrant culture and a world-renowned brand name. We thank you for your interest in Western Union.
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