KPS Production Services department is responsible for state of the art education solutions in close collaboration with Portfolio Management and KPS Deliver. The products span a wide range of different media for education delivery via instructor led training, virtual classroom as well as self-paced learning solutions. Production Services works closely with different departments across SAP to enable smooth knowledge transfer on SAP software solutions.
EDUCATION AND QUALIFICATIONS/ SKILLS AND COMPETENCIES # Excellent knowledge of business software applications. # Excellent oral and written communication skills. # Possesses a sound understanding of XML authoring tools and online delivery of information. # Educational background in computer science and/or technical writing. # Able to multi-task, prioritize and develop schedules. # Aptitude for learning complex technical information quickly. # Excellent research and organization skills. # Preferably English as first language, German skills also desired. # Knowledge of instructional design concepts. EXPECTATIONS AND TASKS Technical writers are: # Focusing on planning, development, and writing of easy-to-comprehend information that enables a learner to achieve the stated objectives of the knowledge transfer (KT) solutions. # Gathering information by interacting with product managers, developers, consultants, and instructors: extracting details from technical discussions, e-mail, and functional specs: and running, and testing the software. # Writing high-quality knowledge transfer solution content within specified time deadlines, with minimum guidance or supervision. # Analyzing and organizing information, always keeping in mind what participants are interested in and what they need to know to use SAP software effectively. This includes providing participants with hints on how to learn about SAP software as they work with it through online documentation, the help site, SAP Service Marketplace, and other information sources. # Writing section headings that correspond to objectives and act as signposts to the content. # Writing transitional text. # Writing procedures and expand them if necessary. # Travelling internationally.
WORK EXPERIENCE # 2 years of experience in writing educational material or technical documentation, preferably in IT branch.
WHAT SAP OFFER Benefits: Competitive Salary and Benefits Package Contract Type: Permanent, Full time Job Location: Ireland, Galway Application by: 31.12.2006 Reference Code IE-50768976-EN-06-002
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